It Services

IT Support

Remote and Onsite IT Support Packages with 24/7 Monitoring

At Dolphin we pride ourselves in understanding our customers and helping them to run their business in an efficient and cost effective way. We can tailor packages to suit your business needs with a range of features available.

Key Features

  • Unlimited remote support
  • 24/7 real time monitoring and alerts
  • On demand IT advice
  • Unlimited telephone and email support
  • Guaranteed response and resolution times
  • High rate of first contact resolution

Additional features

  • Standard Service Desk hours 9:00am to 5:00pm week daily

  • Preventative maintenance & updates

  • Enterprise class service management system

  • Self-service client Service Hub (desktop, mobile, web versions)

  • Discounted onsite time

  • Discounted rates on other services

  • No hidden costs
  • Bespoke Preventative Ransomware Protection

How We Can Help

Our IT Support package offers an unlimited remote support service with 24×7 monitoring of your IT infrastructure and systems. This type of support package gives you remote support for your end-users, covering your computers, servers and network.

Communication is a priority here at Dolphin. You can contact our in-house Service Desk team of qualified technicians by telephone and email, or you can use our service desk directly from your desktop, mobile and online – as often as you like.

Our Service Desk technicians utilise cutting-edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – quickly and without having to visit your offices.

Let us help make the running of your business smooth with our onsite IT support package. The perfect alternative to having your own IT team, without the high costs and HR management. You will benefit from our expert team’s knowledge, expertise and advice, while easily budgeting for your monthly IT support spend.

Requiring IT Support?

To book a meeting with an experienced IT specialist, call us on 01302 638 722.

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Creating IT Support Packages For You That Are Bespoke For Your Business