Onsite IT Support

With unlimited onsite engineering time and remote support, as well as 24×7 monitoring and on-demand consultancy as needed, Onsite IT Support is our most popular package, offering businesses of all sizes a complete and comprehensive outsourced support solution, so we become your trusted IT support team.

In addition to all the benefits of our 24/7 remote monitoring package and unlimited remote support from our in-house Service Desk, this package includes unlimited onsite engineering time, too.

Your expert ICT team

Our onsite IT support package is the perfect alternative to having your own IT team, without the high costs and HR management.

There’s no need to pay for block hours in advance or worry about using onsite engineer time by a certain date, meaning you can benefit from our expert team’s knowledge, expertise and advice, while easily budgeting for your monthly IT support spend.

Interested? Get in touch to find out more.

Key features at a glance

Our Onsite IT support packages include:

  • Unlimited telephone & email support
  • Unlimited remote support (servers, PCs & networks)
  • Standard Service Desk hours – 9:00am to 5:00pm daily
  • Preventative maintenance & updates
  • 24/7 Real-time monitoring & alerts
  • Bespoke preventative ransomware protection
  • Guaranteed response & resolution times
  • High rate of first-contact resolution
  • Enterprise class service management system
  • Self-service client Service Hub (desktop, mobile, web versions)
  • On demand ICT advice
  • Discounted onsite time
  • Discounted rates on other services
  • No hidden costs