Onsite IT Support
A comprehensive alternative to having your own IT department, our Onsite IT Support package provides unlimited remote support, onsite engineer time with 24×7 monitoring and on-demand consultancy as needed.
Onsite IT support package
With unlimited onsite engineering time, Onsite IT Support is our most popular package, offering all sizes of business a complete and comprehensive outsourced support solution, so we become your trusted IT support team.
In addition to all the benefits of our 24/7 remote monitoring package and unlimited remote support from our in-house Service Desk, this package includes unlimited onsite engineering time.
Your expert ICT team
With no hidden costs our Onsite IT Support package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them.
Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
Key features at a glance
Features provided in our 24×7 monitoring and management package are included as standard.
- Unlimited telephone & email support
- Unlimited remote support (servers, PC’s & networks)
- Standard Service Desk hours 9:00am to 5:00pm week daily
- Preventative maintenance & updates
- 24/7 Real-time monitoring & alerts
- Bespoke preventative ransomware protection
- Guaranteed response & resolution times
- High rate of first-contact resolution
- Enterprise class service management system
- Self-service client Service Hub (desktop, mobile, web versions)
- On demand ICT advice
- Discounted onsite time
- Discounted rates on other services
- No hidden costs