Outsourced IT Department
Outsourced IT is our premium IT support package offering a fully outsourced IT department, from expert technical resource up to strategic planning at director level, tailored to your specific needs.
Outsourced IT premium support package
We recognise that all our clients are different. For this reason, we’ve made sure that our IT support systems and practices are flexible enough to meet your exact requirements.
Outsourced IT is our premium IT support package. It is fully featured and includes 24/7 remote monitoring and management, unlimited remote Service Desk support, as much onsite engineering time as you need plus a full range of flexible options to suit the most demanding scenarios.
It includes everything provided within our monitoring, Remote IT Support and OnSite IT Support packages, and adds high-level business features and complete flexibility.
Your complete outsourced ICT team
For most companies, ICT is recognised as a critical and strategic component of their organisation, necessary for successful operation – something that the business cannot live without.
We offer a cost-effective strategic ICT resource, going beyond technical and engineering resource, offering everything needed from ICT to form the platform for high growth, with strategic ICT planning and development.
Far more than simple IT support, this package is unmatched for price and service level and gives you a complete outsourced ICT team right up to directorship level.
Premium bespoke options
Features provided in our monitoring, remote support and onsite managed IT support packages are included as standard.
Outsourced IT brings additional optional features, tailored to your needs, such as:
- Out-of-hours support (weekends, public holidays, and round the clock)
- Bespoke response and resolution times
- Onsite cover for absences of your own IT staff
- A virtual IT Director service for fully outsourced operations
- Vendor management
- Bespoke support processes to align with your requirements and processes (change management, support team, and so on)