Remote IT Support
Perfect for smaller businesses, our Remote IT Support package offers a cost-effective yet unlimited remote support service with 24×7 monitoring of your IT infrastructure and systems.
Remote IT support package
If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote IT Support may be the best support option for you.
This package gives you unlimited remote support for your end-users, covering your computers, servers and network.
You can get in touch with our in-house Service Desk team by telephone, email or use our service desk directly from your desktop, mobile and online – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.
Our Service Desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices.If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.
Key features at a glance
Features provided in our monitoring package are included as standard.
- Unlimited telephone & email support
- Unlimited remote support (servers, PC’s & networks)
- Standard Service Desk hours 9:00am to 5:00pm week daily
- Preventative maintenance & updates
- 24/7 Real-time monitoring & alerts
- Bespoke preventative ransomware protection
- Guaranteed response & resolution times
- High rate of first-contact resolution
- Enterprise class service management system
- Self-service client Service Hub (desktop, mobile, web versions)
- On demand ICT advice
- Discounted onsite time
- Discounted rates on other services
- No hidden costs