Remote IT Support

Perfect for smaller businesses, our Remote IT Support package offers a cost-effective yet unlimited remote support service with 24×7 monitoring of your IT infrastructure and systems.

Remote IT support package

If you’re a small business with a keen eye on costs and budgeting, but you recognise the value of technology as a key enabler for efficiency, Remote IT Support may be the best support option for you.

This package gives you unlimited remote support for your end-users, covering your computers, servers and network.

You can get in touch with our in-house Service Desk team by telephone, email or use our service desk directly from your desktop, mobile and online – as often as you like. Our phones are all manned by qualified technicians to ensure you’re back up to speed as quickly as possible – no call logging first.

Our Service Desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – without having to visit your offices.If you do need someone to come onsite you’ll enjoy discounted rates, to save you more money.

Key features at a glance

Features provided in our monitoring package are included as standard.

  • Unlimited telephone & email support
  • Unlimited remote support (servers, PC’s & networks)
  • Standard Service Desk hours 9:00am to 5:00pm week daily
  • Preventative maintenance & updates
  • 24/7 Real-time monitoring & alerts
  • Bespoke preventative ransomware protection
  • Guaranteed response & resolution times
  • High rate of first-contact resolution
  • Enterprise class service management system
  • Self-service client Service Hub (desktop, mobile, web versions)
  • On demand ICT advice
  • Discounted onsite time
  • Discounted rates on other services
  • No hidden costs