Remote IT Support
Perfect for smaller businesses with a keen eye on costs and budgeting, our Remote IT Support package offers a cost-effective yet unlimited remote support service with 24×7 monitoring of your IT infrastructure and systems.
Our remote IT support package gives you unlimited remote support for your end-users, covering your computers, servers and network.
You can get in touch with our in-house Service Desk team of qualified technicians by telephone and email, or you can use our service desk directly from your desktop, mobile and online – as often as you like.
Our Service Desk technicians utilise cutting-edge remote-access technology and in most cases are able to rectify your issues as if they are physically on-site – quickly and without having to visit your offices.
And, if you do need someone to come onsite, you’ll enjoy discounted rates to save you more money.
Interested? Get in touch to find out more.
Key features at a glance
Our remote IT support packages include:
- Unlimited telephone & email support
- Unlimited remote support (servers, PC’s & networks)
- Standard Service Desk hours 9:00am to 5:00pm week daily
- Preventative maintenance & updates
- 24/7 Real-time monitoring & alerts
- Bespoke preventative ransomware protection
- Guaranteed response & resolution times
- High rate of first-contact resolution
- Enterprise class service management system
- Self-service client Service Hub (desktop, mobile, web versions)
- On demand ICT advice
- Discounted onsite time
- Discounted rates on other services
- No hidden costs